Customer Care Associate (Remote) – 1–2 Years | Saudi Arabia

A work-from-home customer service opportunity for people living in Saudi Arabia. Ideal for candidates with roughly one to two years of hands-on experience who are ready for more responsibility. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Guide customers through order, delivery and account issues step by step
• Escalate technical or billing problems to the right internal team
• Verify customer identity before making any account changes
• Log every interaction in the ticketing system with clear, readable notes
• Update help-centre answers when you spot outdated information
• Answer customer questions over chat, email and phone within agreed response times
• Meet daily targets for resolved conversations and satisfaction scores

• Clear written and spoken English
• Ability to handle several conversations at once
• Calm, patient communication style
• Stable internet and a quiet place to take calls
• Comfortable working set shift hours from home

• Retail, hospitality or call-centre background
• Exposure to e-commerce order systems
• Familiarity with CSAT and first-response metrics
• Experience with Zendesk, Freshdesk or similar tools

• Certificate of completion for internship graduates
• Mentorship from an experienced team lead
• Clear performance reviews every quarter
• Access to online learning subscriptions

You will finish this role with practical, transferable experience and references you can use.

You must be legally resident in Saudi Arabia to apply. The indicative range for this role is 4,200–9,450 SAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.