Customer Care Associate (Remote) – Fresh Graduates | United Arab Emirates

This is a fully remote customer service role you can do from home in United Arab Emirates. We welcome fresh graduates who finished their studies recently and want a first professional role they can grow in. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

• Update help-centre answers when you spot outdated information
• Keep a friendly, professional tone with frustrated customers
• Share recurring complaints with the team so processes can improve
• Guide customers through order, delivery and account issues step by step
• Meet daily targets for resolved conversations and satisfaction scores
• Answer customer questions over chat, email and phone within agreed response times
• Escalate technical or billing problems to the right internal team

• Willingness to learn product details during paid training
• Calm, patient communication style
• Stable internet and a quiet place to take calls
• Comfortable working set shift hours from home
• Ability to handle several conversations at once
• Basic computer literacy and fast typing

• Experience with Zendesk, Freshdesk or similar tools
• Familiarity with CSAT and first-response metrics
• Conversational Arabic
• Retail, hospitality or call-centre background

• Paid annual leave and public holidays
• Monthly internet and home-office allowance
• Clear performance reviews every quarter
• Wellness day each quarter
• Career progression into a mid-level role
• Mentorship from an experienced team lead

You will finish this role with practical, transferable experience and references you can use.

You must be legally resident in United Arab Emirates to apply. The indicative range for this role is 3,400–8,050 AED per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.