Customer Care Associate (Remote) – Junior Level | Jeddah, Saudi Arabia

A work-from-home customer service opportunity for people living in Saudi Arabia (candidates near Jeddah preferred). A junior-level position for someone who has covered the basics and now wants to build depth and ownership. You will be given written processes, short training sessions and a direct point of contact for questions.

• Meet daily targets for resolved conversations and satisfaction scores
• Update help-centre answers when you spot outdated information
• Log every interaction in the ticketing system with clear, readable notes
• Follow up on open cases until the customer confirms the issue is resolved
• Answer customer questions over chat, email and phone within agreed response times
• Escalate technical or billing problems to the right internal team

• Basic computer literacy and fast typing
• Ability to handle several conversations at once
• Comfortable working set shift hours from home
• Stable internet and a quiet place to take calls

• Familiarity with CSAT and first-response metrics
• Conversational Arabic
• Experience with Zendesk, Freshdesk or similar tools
• Retail, hospitality or call-centre background

• Weekly one-to-one coaching sessions
• Clear performance reviews every quarter
• Performance bonus linked to clear targets
• Friendly, multicultural remote team
• Mentorship from an experienced team lead
• Flexible start times within the Gulf working day

You will finish this role with practical, transferable experience and references you can use.

You must be legally resident in Saudi Arabia to apply. The indicative range for this role is 2,750–6,200 SAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.