Customer Care Associate (Remote) – Junior Level | Kuwait City, Kuwait

We are hiring for a remote customer service position based in Kuwait (candidates near Kuwait City preferred). A junior-level position for someone who has covered the basics and now wants to build depth and ownership. The team communicates asynchronously most of the day, with one short live catch-up to unblock work.

• Verify customer identity before making any account changes
• Keep a friendly, professional tone with frustrated customers
• Log every interaction in the ticketing system with clear, readable notes
• Guide customers through order, delivery and account issues step by step
• Update help-centre answers when you spot outdated information
• Follow up on open cases until the customer confirms the issue is resolved

• Stable internet and a quiet place to take calls
• Clear written and spoken English
• Ability to handle several conversations at once
• Comfortable working set shift hours from home
• Basic computer literacy and fast typing

• Retail, hospitality or call-centre background
• Exposure to e-commerce order systems
• Familiarity with CSAT and first-response metrics

• Performance bonus linked to clear targets
• Flexible start times within the Gulf working day
• Certificate of completion for internship graduates
• Mentorship from an experienced team lead
• Monthly internet and home-office allowance
• Friendly, multicultural remote team

There is a clear path from this role into a mid-level position as your skills grow.

You must be legally resident in Kuwait to apply. The indicative range for this role is 300–850 KWD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.