Customer Care Associate (Remote) – Junior Level | Salalah, Oman

This remote customer service vacancy is open to candidates in Oman (candidates near Salalah preferred). A junior-level position for someone who has covered the basics and now wants to build depth and ownership. The team communicates asynchronously most of the day, with one short live catch-up to unblock work.

• Follow up on open cases until the customer confirms the issue is resolved
• Update help-centre answers when you spot outdated information
• Keep a friendly, professional tone with frustrated customers
• Verify customer identity before making any account changes
• Meet daily targets for resolved conversations and satisfaction scores
• Escalate technical or billing problems to the right internal team
• Answer customer questions over chat, email and phone within agreed response times

• Willingness to learn product details during paid training
• Ability to handle several conversations at once
• Basic computer literacy and fast typing
• Stable internet and a quiet place to take calls

• Retail, hospitality or call-centre background
• Experience with Zendesk, Freshdesk or similar tools
• Familiarity with CSAT and first-response metrics
• Exposure to e-commerce order systems

• Career progression into a mid-level role
• Paid annual leave and public holidays
• Certificate of completion for internship graduates
• Clear performance reviews every quarter
• Paid onboarding and structured training

Strong performers are supported to take on more complex work within the first six months.

You must be legally resident in Oman to apply. The indicative range for this role is 400–900 OMR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.