Customer Care Associate (Remote) – Junior Level | Worldwide Remote

We are hiring for a remote customer service position based in worldwide, with priority given to Gulf-based applicants. A junior-level position for someone who has covered the basics and now wants to build depth and ownership. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Escalate technical or billing problems to the right internal team
• Meet daily targets for resolved conversations and satisfaction scores
• Update help-centre answers when you spot outdated information
• Share recurring complaints with the team so processes can improve
• Keep a friendly, professional tone with frustrated customers
• Follow up on open cases until the customer confirms the issue is resolved
• Answer customer questions over chat, email and phone within agreed response times

• Basic computer literacy and fast typing
• Clear written and spoken English
• Calm, patient communication style
• Ability to handle several conversations at once
• Stable internet and a quiet place to take calls
• Willingness to learn product details during paid training

• Conversational Arabic
• Exposure to e-commerce order systems
• Retail, hospitality or call-centre background
• Experience with Zendesk, Freshdesk or similar tools

• Monthly internet and home-office allowance
• Mentorship from an experienced team lead
• Equipment stipend for laptop or headset
• Wellness day each quarter
• Fully remote work with no commute
• Performance bonus linked to clear targets

Strong performers are supported to take on more complex work within the first six months.

The role is remote worldwide and open to GCC residents. The indicative range for this role is 400–900 BHD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.