Customer Care Associate (Remote) – No Experience Required | Qatar

A work-from-home customer service opportunity for people living in Qatar. This role is open to candidates with no previous work experience — full training is provided from day one. You will be given written processes, short training sessions and a direct point of contact for questions.

• Update help-centre answers when you spot outdated information
• Verify customer identity before making any account changes
• Guide customers through order, delivery and account issues step by step
• Answer customer questions over chat, email and phone within agreed response times
• Follow up on open cases until the customer confirms the issue is resolved

• Willingness to learn product details during paid training
• Clear written and spoken English
• Basic computer literacy and fast typing
• Ability to handle several conversations at once

• Retail, hospitality or call-centre background
• Experience with Zendesk, Freshdesk or similar tools
• Familiarity with CSAT and first-response metrics

• Mentorship from an experienced team lead
• Equipment stipend for laptop or headset
• Certificate of completion for internship graduates
• Flexible start times within the Gulf working day
• Clear performance reviews every quarter

You will finish this role with practical, transferable experience and references you can use.

You must be legally resident in Qatar to apply. The indicative range for this role is 3,350–7,500 QAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.