Customer Care Associate (Remote) – No Experience Required | Sohar, Oman

This is a fully remote customer service role you can do from home in Oman (candidates near Sohar preferred). This role is open to candidates with no previous work experience — full training is provided from day one. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

• Guide customers through order, delivery and account issues step by step
• Log every interaction in the ticketing system with clear, readable notes
• Verify customer identity before making any account changes
• Keep a friendly, professional tone with frustrated customers
• Follow up on open cases until the customer confirms the issue is resolved

• Clear written and spoken English
• Basic computer literacy and fast typing
• Willingness to learn product details during paid training
• Calm, patient communication style

• Experience with Zendesk, Freshdesk or similar tools
• Retail, hospitality or call-centre background
• Exposure to e-commerce order systems

• Flexible start times within the Gulf working day
• Weekly one-to-one coaching sessions
• Access to online learning subscriptions
• Clear performance reviews every quarter
• Monthly internet and home-office allowance
• Career progression into a mid-level role

Strong performers are supported to take on more complex work within the first six months.

You must be legally resident in Oman to apply. The indicative range for this role is 150–350 OMR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.