Customer Experience Associate – 0–1 Years | Dammam, Saudi Arabia

This remote customer service vacancy is open to candidates in Saudi Arabia (candidates near Dammam preferred). Suitable for candidates with up to one year of experience, including internships, freelance work or part-time roles. The team communicates asynchronously most of the day, with one short live catch-up to unblock work.

• Meet daily targets for resolved conversations and satisfaction scores
• Log every interaction in the ticketing system with clear, readable notes
• Share recurring complaints with the team so processes can improve
• Verify customer identity before making any account changes
• Escalate technical or billing problems to the right internal team
• Follow up on open cases until the customer confirms the issue is resolved
• Update help-centre answers when you spot outdated information

• Ability to handle several conversations at once
• Calm, patient communication style
• Willingness to learn product details during paid training
• Clear written and spoken English
• Stable internet and a quiet place to take calls
• Basic computer literacy and fast typing

• Familiarity with CSAT and first-response metrics
• Exposure to e-commerce order systems
• Experience with Zendesk, Freshdesk or similar tools

• Mentorship from an experienced team lead
• Referral bonus scheme
• Paid onboarding and structured training
• Wellness day each quarter

Regular feedback helps you build a portfolio of measurable results.

You must be legally resident in Saudi Arabia to apply. The indicative range for this role is 3,600–8,100 SAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.