Customer Experience Associate – 0–1 Years | Doha, Qatar

We are hiring for a remote customer service position based in Qatar (candidates near Doha preferred). Suitable for candidates with up to one year of experience, including internships, freelance work or part-time roles. You will be given written processes, short training sessions and a direct point of contact for questions.

• Meet daily targets for resolved conversations and satisfaction scores
• Share recurring complaints with the team so processes can improve
• Keep a friendly, professional tone with frustrated customers
• Escalate technical or billing problems to the right internal team
• Update help-centre answers when you spot outdated information
• Verify customer identity before making any account changes

• Comfortable working set shift hours from home
• Calm, patient communication style
• Basic computer literacy and fast typing
• Willingness to learn product details during paid training
• Ability to handle several conversations at once

• Experience with Zendesk, Freshdesk or similar tools
• Familiarity with CSAT and first-response metrics
• Retail, hospitality or call-centre background
• Exposure to e-commerce order systems

• Flexible start times within the Gulf working day
• Wellness day each quarter
• Equipment stipend for laptop or headset
• Referral bonus scheme
• Friendly, multicultural remote team
• Clear performance reviews every quarter

Strong performers are supported to take on more complex work within the first six months.

You must be legally resident in Qatar to apply. The indicative range for this role is 2,400–5,400 QAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.