Customer Experience Associate – 0–1 Years | Dubai, United Arab Emirates

This remote customer service vacancy is open to candidates in United Arab Emirates (candidates near Dubai preferred). Suitable for candidates with up to one year of experience, including internships, freelance work or part-time roles. You will be given written processes, short training sessions and a direct point of contact for questions.

• Follow up on open cases until the customer confirms the issue is resolved
• Log every interaction in the ticketing system with clear, readable notes
• Answer customer questions over chat, email and phone within agreed response times
• Verify customer identity before making any account changes
• Keep a friendly, professional tone with frustrated customers
• Update help-centre answers when you spot outdated information
• Share recurring complaints with the team so processes can improve

• Comfortable working set shift hours from home
• Willingness to learn product details during paid training
• Clear written and spoken English
• Ability to handle several conversations at once
• Stable internet and a quiet place to take calls
• Basic computer literacy and fast typing

• Experience with Zendesk, Freshdesk or similar tools
• Exposure to e-commerce order systems
• Familiarity with CSAT and first-response metrics

• Referral bonus scheme
• Mentorship from an experienced team lead
• Clear performance reviews every quarter
• Wellness day each quarter
• Equipment stipend for laptop or headset
• Performance bonus linked to clear targets

Regular feedback helps you build a portfolio of measurable results.

You must be legally resident in United Arab Emirates to apply. The indicative range for this role is 3,600–8,550 AED per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.