Customer Experience Associate – 0–1 Years | Kuwait

This is a fully remote customer service role you can do from home in Kuwait. Suitable for candidates with up to one year of experience, including internships, freelance work or part-time roles. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Meet daily targets for resolved conversations and satisfaction scores
• Escalate technical or billing problems to the right internal team
• Log every interaction in the ticketing system with clear, readable notes
• Follow up on open cases until the customer confirms the issue is resolved
• Guide customers through order, delivery and account issues step by step
• Verify customer identity before making any account changes
• Answer customer questions over chat, email and phone within agreed response times

• Willingness to learn product details during paid training
• Comfortable working set shift hours from home
• Stable internet and a quiet place to take calls
• Ability to handle several conversations at once
• Basic computer literacy and fast typing

• Exposure to e-commerce order systems
• Conversational Arabic
• Retail, hospitality or call-centre background

• Clear performance reviews every quarter
• Monthly internet and home-office allowance
• Performance bonus linked to clear targets
• Flexible start times within the Gulf working day
• Paid annual leave and public holidays
• Certificate of completion for internship graduates

Strong performers are supported to take on more complex work within the first six months.

You must be legally resident in Kuwait to apply. The indicative range for this role is 250–650 KWD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.