Customer Experience Associate – 0–1 Years | Nizwa, Oman

We are hiring for a remote customer service position based in Oman (candidates near Nizwa preferred). Suitable for candidates with up to one year of experience, including internships, freelance work or part-time roles. The team communicates asynchronously most of the day, with one short live catch-up to unblock work.

• Keep a friendly, professional tone with frustrated customers
• Meet daily targets for resolved conversations and satisfaction scores
• Verify customer identity before making any account changes
• Share recurring complaints with the team so processes can improve
• Escalate technical or billing problems to the right internal team
• Follow up on open cases until the customer confirms the issue is resolved

• Basic computer literacy and fast typing
• Willingness to learn product details during paid training
• Comfortable working set shift hours from home
• Clear written and spoken English
• Ability to handle several conversations at once

• Familiarity with CSAT and first-response metrics
• Experience with Zendesk, Freshdesk or similar tools
• Conversational Arabic
• Retail, hospitality or call-centre background

• Weekly one-to-one coaching sessions
• Paid onboarding and structured training
• Friendly, multicultural remote team
• Access to online learning subscriptions
• Performance bonus linked to clear targets

You will finish this role with practical, transferable experience and references you can use.

You must be legally resident in Oman to apply. The indicative range for this role is 150–400 OMR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.