Customer Experience Associate – 1–2 Years | Abha, Saudi Arabia

This is a fully remote customer service role you can do from home in Saudi Arabia (candidates near Abha preferred). Ideal for candidates with roughly one to two years of hands-on experience who are ready for more responsibility. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

• Share recurring complaints with the team so processes can improve
• Answer customer questions over chat, email and phone within agreed response times
• Verify customer identity before making any account changes
• Follow up on open cases until the customer confirms the issue is resolved
• Meet daily targets for resolved conversations and satisfaction scores

• Willingness to learn product details during paid training
• Calm, patient communication style
• Basic computer literacy and fast typing
• Clear written and spoken English
• Comfortable working set shift hours from home
• Stable internet and a quiet place to take calls

• Retail, hospitality or call-centre background
• Exposure to e-commerce order systems
• Conversational Arabic

• Certificate of completion for internship graduates
• Career progression into a mid-level role
• Weekly one-to-one coaching sessions
• Referral bonus scheme
• Clear performance reviews every quarter

Regular feedback helps you build a portfolio of measurable results.

You must be legally resident in Saudi Arabia to apply. The indicative range for this role is 4,200–9,450 SAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.