Customer Experience Associate – 1–2 Years | Al Rayyan, Qatar

A work-from-home customer service opportunity for people living in Qatar (candidates near Al Rayyan preferred). Ideal for candidates with roughly one to two years of hands-on experience who are ready for more responsibility. You will be given written processes, short training sessions and a direct point of contact for questions.

• Escalate technical or billing problems to the right internal team
• Update help-centre answers when you spot outdated information
• Keep a friendly, professional tone with frustrated customers
• Answer customer questions over chat, email and phone within agreed response times
• Share recurring complaints with the team so processes can improve
• Follow up on open cases until the customer confirms the issue is resolved

• Willingness to learn product details during paid training
• Basic computer literacy and fast typing
• Comfortable working set shift hours from home
• Stable internet and a quiet place to take calls
• Ability to handle several conversations at once
• Calm, patient communication style

• Conversational Arabic
• Exposure to e-commerce order systems
• Retail, hospitality or call-centre background
• Familiarity with CSAT and first-response metrics

• Wellness day each quarter
• Fully remote work with no commute
• Career progression into a mid-level role
• Access to online learning subscriptions
• Certificate of completion for internship graduates

You will finish this role with practical, transferable experience and references you can use.

You must be legally resident in Qatar to apply. The indicative range for this role is 4,700–10,500 QAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.