Customer Experience Associate – 1–2 Years | GCC Remote

This remote customer service vacancy is open to candidates in any GCC country (Saudi Arabia, UAE, Qatar, Kuwait, Bahrain or Oman). Ideal for candidates with roughly one to two years of hands-on experience who are ready for more responsibility. You will be given written processes, short training sessions and a direct point of contact for questions.

• Log every interaction in the ticketing system with clear, readable notes
• Keep a friendly, professional tone with frustrated customers
• Follow up on open cases until the customer confirms the issue is resolved
• Answer customer questions over chat, email and phone within agreed response times
• Guide customers through order, delivery and account issues step by step
• Meet daily targets for resolved conversations and satisfaction scores

• Clear written and spoken English
• Ability to handle several conversations at once
• Comfortable working set shift hours from home
• Calm, patient communication style

• Familiarity with CSAT and first-response metrics
• Conversational Arabic
• Exposure to e-commerce order systems
• Retail, hospitality or call-centre background

• Performance bonus linked to clear targets
• Mentorship from an experienced team lead
• Monthly internet and home-office allowance
• Access to online learning subscriptions
• Weekly one-to-one coaching sessions

Strong performers are supported to take on more complex work within the first six months.

Applications are welcome from residents of any GCC country. The indicative range for this role is 4,200–9,950 AED per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.