Customer Experience Associate – 1–2 Years | Isa Town, Bahrain

This is a fully remote customer service role you can do from home in Bahrain (candidates near Isa Town preferred). Ideal for candidates with roughly one to two years of hands-on experience who are ready for more responsibility. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Answer customer questions over chat, email and phone within agreed response times
• Verify customer identity before making any account changes
• Meet daily targets for resolved conversations and satisfaction scores
• Log every interaction in the ticketing system with clear, readable notes
• Update help-centre answers when you spot outdated information
• Share recurring complaints with the team so processes can improve

• Willingness to learn product details during paid training
• Comfortable working set shift hours from home
• Clear written and spoken English
• Stable internet and a quiet place to take calls
• Ability to handle several conversations at once

• Conversational Arabic
• Exposure to e-commerce order systems
• Experience with Zendesk, Freshdesk or similar tools
• Familiarity with CSAT and first-response metrics

• Mentorship from an experienced team lead
• Access to online learning subscriptions
• Fully remote work with no commute
• Wellness day each quarter
• Friendly, multicultural remote team
• Clear performance reviews every quarter

Strong performers are supported to take on more complex work within the first six months.

You must be legally resident in Bahrain to apply. The indicative range for this role is 350–800 BHD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.