Customer Experience Associate – 1–2 Years | United Arab Emirates

We are hiring for a remote customer service position based in United Arab Emirates. Ideal for candidates with roughly one to two years of hands-on experience who are ready for more responsibility. The team communicates asynchronously most of the day, with one short live catch-up to unblock work.

• Log every interaction in the ticketing system with clear, readable notes
• Share recurring complaints with the team so processes can improve
• Follow up on open cases until the customer confirms the issue is resolved
• Guide customers through order, delivery and account issues step by step
• Answer customer questions over chat, email and phone within agreed response times
• Verify customer identity before making any account changes
• Update help-centre answers when you spot outdated information

• Clear written and spoken English
• Comfortable working set shift hours from home
• Willingness to learn product details during paid training
• Ability to handle several conversations at once
• Basic computer literacy and fast typing

• Exposure to e-commerce order systems
• Experience with Zendesk, Freshdesk or similar tools
• Retail, hospitality or call-centre background
• Familiarity with CSAT and first-response metrics

• Certificate of completion for internship graduates
• Paid annual leave and public holidays
• Referral bonus scheme
• Performance bonus linked to clear targets
• Paid onboarding and structured training

Strong performers are supported to take on more complex work within the first six months.

You must be legally resident in United Arab Emirates to apply. The indicative range for this role is 4,200–9,950 AED per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.