Customer Experience Associate – 1–2 Years | Worldwide Remote

This remote customer service vacancy is open to candidates in worldwide, with priority given to Gulf-based applicants. Ideal for candidates with roughly one to two years of hands-on experience who are ready for more responsibility. The team communicates asynchronously most of the day, with one short live catch-up to unblock work.

• Share recurring complaints with the team so processes can improve
• Update help-centre answers when you spot outdated information
• Verify customer identity before making any account changes
• Log every interaction in the ticketing system with clear, readable notes
• Escalate technical or billing problems to the right internal team
• Keep a friendly, professional tone with frustrated customers
• Meet daily targets for resolved conversations and satisfaction scores

• Calm, patient communication style
• Comfortable working set shift hours from home
• Basic computer literacy and fast typing
• Willingness to learn product details during paid training
• Stable internet and a quiet place to take calls

• Retail, hospitality or call-centre background
• Conversational Arabic
• Familiarity with CSAT and first-response metrics

• Friendly, multicultural remote team
• Access to online learning subscriptions
• Monthly internet and home-office allowance
• Equipment stipend for laptop or headset

There is a clear path from this role into a mid-level position as your skills grow.

The role is remote worldwide and open to GCC residents. The indicative range for this role is 350–800 OMR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.