Customer Experience Associate – Fresh Graduates | Lusail, Qatar

A work-from-home customer service opportunity for people living in Qatar (candidates near Lusail preferred). We welcome fresh graduates who finished their studies recently and want a first professional role they can grow in. The team communicates asynchronously most of the day, with one short live catch-up to unblock work.

• Keep a friendly, professional tone with frustrated customers
• Escalate technical or billing problems to the right internal team
• Log every interaction in the ticketing system with clear, readable notes
• Meet daily targets for resolved conversations and satisfaction scores
• Share recurring complaints with the team so processes can improve

• Willingness to learn product details during paid training
• Ability to handle several conversations at once
• Comfortable working set shift hours from home
• Clear written and spoken English

• Familiarity with CSAT and first-response metrics
• Experience with Zendesk, Freshdesk or similar tools
• Conversational Arabic

• Equipment stipend for laptop or headset
• Monthly internet and home-office allowance
• Wellness day each quarter
• Weekly one-to-one coaching sessions
• Access to online learning subscriptions
• Career progression into a mid-level role

There is a clear path from this role into a mid-level position as your skills grow.

You must be legally resident in Qatar to apply. The indicative range for this role is 3,800–8,500 QAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.