Customer Experience Associate – Fresh Graduates | Muscat, Oman

A work-from-home customer service opportunity for people living in Oman (candidates near Muscat preferred). We welcome fresh graduates who finished their studies recently and want a first professional role they can grow in. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

• Log every interaction in the ticketing system with clear, readable notes
• Answer customer questions over chat, email and phone within agreed response times
• Follow up on open cases until the customer confirms the issue is resolved
• Guide customers through order, delivery and account issues step by step
• Share recurring complaints with the team so processes can improve

• Willingness to learn product details during paid training
• Comfortable working set shift hours from home
• Calm, patient communication style
• Stable internet and a quiet place to take calls
• Clear written and spoken English

• Exposure to e-commerce order systems
• Familiarity with CSAT and first-response metrics
• Retail, hospitality or call-centre background
• Experience with Zendesk, Freshdesk or similar tools

• Fully remote work with no commute
• Flexible start times within the Gulf working day
• Friendly, multicultural remote team
• Clear performance reviews every quarter
• Mentorship from an experienced team lead
• Paid annual leave and public holidays

Regular feedback helps you build a portfolio of measurable results.

You must be legally resident in Oman to apply. The indicative range for this role is 250–650 OMR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.