Customer Experience Associate – Fresh Graduates | Ras Al Khaimah, United Arab Emirates

A work-from-home customer service opportunity for people living in United Arab Emirates (candidates near Ras Al Khaimah preferred). We welcome fresh graduates who finished their studies recently and want a first professional role they can grow in. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Follow up on open cases until the customer confirms the issue is resolved
• Meet daily targets for resolved conversations and satisfaction scores
• Verify customer identity before making any account changes
• Update help-centre answers when you spot outdated information
• Escalate technical or billing problems to the right internal team
• Keep a friendly, professional tone with frustrated customers
• Share recurring complaints with the team so processes can improve

• Stable internet and a quiet place to take calls
• Willingness to learn product details during paid training
• Ability to handle several conversations at once
• Calm, patient communication style
• Comfortable working set shift hours from home

• Retail, hospitality or call-centre background
• Conversational Arabic
• Experience with Zendesk, Freshdesk or similar tools

• Wellness day each quarter
• Paid annual leave and public holidays
• Career progression into a mid-level role
• Referral bonus scheme
• Weekly one-to-one coaching sessions
• Paid onboarding and structured training

There is a clear path from this role into a mid-level position as your skills grow.

You must be legally resident in United Arab Emirates to apply. The indicative range for this role is 3,400–8,050 AED per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.