Customer Experience Associate – Fresh Graduates | Worldwide Remote

We are hiring for a remote customer service position based in worldwide, with priority given to Gulf-based applicants. We welcome fresh graduates who finished their studies recently and want a first professional role they can grow in. You will be given written processes, short training sessions and a direct point of contact for questions.

• Meet daily targets for resolved conversations and satisfaction scores
• Share recurring complaints with the team so processes can improve
• Follow up on open cases until the customer confirms the issue is resolved
• Answer customer questions over chat, email and phone within agreed response times
• Keep a friendly, professional tone with frustrated customers
• Guide customers through order, delivery and account issues step by step

• Ability to handle several conversations at once
• Willingness to learn product details during paid training
• Clear written and spoken English
• Basic computer literacy and fast typing
• Stable internet and a quiet place to take calls

• Retail, hospitality or call-centre background
• Experience with Zendesk, Freshdesk or similar tools
• Exposure to e-commerce order systems

• Access to online learning subscriptions
• Friendly, multicultural remote team
• Paid onboarding and structured training
• Equipment stipend for laptop or headset
• Mentorship from an experienced team lead

Strong performers are supported to take on more complex work within the first six months.

The role is remote worldwide and open to GCC residents. The indicative range for this role is 3,800–8,500 QAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.