Customer Experience Associate – Internship | Hawalli, Kuwait

This remote customer service vacancy is open to candidates in Kuwait (candidates near Hawalli preferred). This is a structured internship designed to give students and recent graduates supervised, hands-on experience. The team communicates asynchronously most of the day, with one short live catch-up to unblock work.

• Answer customer questions over chat, email and phone within agreed response times
• Update help-centre answers when you spot outdated information
• Meet daily targets for resolved conversations and satisfaction scores
• Follow up on open cases until the customer confirms the issue is resolved
• Guide customers through order, delivery and account issues step by step

• Clear written and spoken English
• Willingness to learn product details during paid training
• Calm, patient communication style
• Basic computer literacy and fast typing
• Currently studying or graduated within the last two years

• Familiarity with CSAT and first-response metrics
• Experience with Zendesk, Freshdesk or similar tools
• Conversational Arabic
• Retail, hospitality or call-centre background

• Mentorship from an experienced team lead
• Wellness day each quarter
• Flexible start times within the Gulf working day
• Monthly internet and home-office allowance
• Paid onboarding and structured training

Strong performers are supported to take on more complex work within the first six months.

You must be legally resident in Kuwait to apply. The indicative range for this role is 120–200 KWD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.