Customer Experience Associate – Internship | Qatar

A work-from-home customer service opportunity for people living in Qatar. This is a structured internship designed to give students and recent graduates supervised, hands-on experience. You will be given written processes, short training sessions and a direct point of contact for questions.

• Verify customer identity before making any account changes
• Update help-centre answers when you spot outdated information
• Guide customers through order, delivery and account issues step by step
• Answer customer questions over chat, email and phone within agreed response times
• Meet daily targets for resolved conversations and satisfaction scores
• Escalate technical or billing problems to the right internal team
• Share recurring complaints with the team so processes can improve

• Stable internet and a quiet place to take calls
• Ability to handle several conversations at once
• Basic computer literacy and fast typing
• Clear written and spoken English
• Comfortable working set shift hours from home
• Calm, patient communication style
• Currently studying or graduated within the last two years

• Experience with Zendesk, Freshdesk or similar tools
• Familiarity with CSAT and first-response metrics
• Conversational Arabic

• Friendly, multicultural remote team
• Weekly one-to-one coaching sessions
• Fully remote work with no commute
• Performance bonus linked to clear targets
• Mentorship from an experienced team lead
• Referral bonus scheme

Strong performers are supported to take on more complex work within the first six months.

You must be legally resident in Qatar to apply. The indicative range for this role is 1,450–3,300 QAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.