Customer Experience Associate – Internship | Sharjah, United Arab Emirates

This remote customer service vacancy is open to candidates in United Arab Emirates (candidates near Sharjah preferred). This is a structured internship designed to give students and recent graduates supervised, hands-on experience. The team communicates asynchronously most of the day, with one short live catch-up to unblock work.

• Share recurring complaints with the team so processes can improve
• Guide customers through order, delivery and account issues step by step
• Update help-centre answers when you spot outdated information
• Keep a friendly, professional tone with frustrated customers
• Log every interaction in the ticketing system with clear, readable notes
• Escalate technical or billing problems to the right internal team
• Answer customer questions over chat, email and phone within agreed response times

• Willingness to learn product details during paid training
• Ability to handle several conversations at once
• Calm, patient communication style
• Stable internet and a quiet place to take calls
• Currently studying or graduated within the last two years

• Exposure to e-commerce order systems
• Familiarity with CSAT and first-response metrics
• Conversational Arabic

• Access to online learning subscriptions
• Flexible start times within the Gulf working day
• Certificate of completion for internship graduates
• Career progression into a mid-level role

You will finish this role with practical, transferable experience and references you can use.

You must be legally resident in United Arab Emirates to apply. The indicative range for this role is 1,300–3,100 AED per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.