Customer Experience Associate – Internship | Sohar, Oman

This is a fully remote customer service role you can do from home in Oman (candidates near Sohar preferred). This is a structured internship designed to give students and recent graduates supervised, hands-on experience. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Meet daily targets for resolved conversations and satisfaction scores
• Escalate technical or billing problems to the right internal team
• Update help-centre answers when you spot outdated information
• Verify customer identity before making any account changes
• Share recurring complaints with the team so processes can improve
• Log every interaction in the ticketing system with clear, readable notes
• Guide customers through order, delivery and account issues step by step

• Comfortable working set shift hours from home
• Basic computer literacy and fast typing
• Clear written and spoken English
• Ability to handle several conversations at once
• Willingness to learn product details during paid training
• Currently studying or graduated within the last two years

• Conversational Arabic
• Familiarity with CSAT and first-response metrics
• Experience with Zendesk, Freshdesk or similar tools
• Exposure to e-commerce order systems

• Monthly internet and home-office allowance
• Fully remote work with no commute
• Flexible start times within the Gulf working day
• Certificate of completion for internship graduates
• Performance bonus linked to clear targets
• Access to online learning subscriptions

You will finish this role with practical, transferable experience and references you can use.

You must be legally resident in Oman to apply. The indicative range for this role is 120–200 OMR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.