Customer Experience Associate – Junior Level | GCC Remote

This remote customer service vacancy is open to candidates in any GCC country (Saudi Arabia, UAE, Qatar, Kuwait, Bahrain or Oman). A junior-level position for someone who has covered the basics and now wants to build depth and ownership. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

• Escalate technical or billing problems to the right internal team
• Log every interaction in the ticketing system with clear, readable notes
• Meet daily targets for resolved conversations and satisfaction scores
• Keep a friendly, professional tone with frustrated customers
• Guide customers through order, delivery and account issues step by step
• Update help-centre answers when you spot outdated information
• Answer customer questions over chat, email and phone within agreed response times

• Calm, patient communication style
• Willingness to learn product details during paid training
• Clear written and spoken English
• Basic computer literacy and fast typing
• Stable internet and a quiet place to take calls

• Retail, hospitality or call-centre background
• Exposure to e-commerce order systems
• Familiarity with CSAT and first-response metrics

• Monthly internet and home-office allowance
• Access to online learning subscriptions
• Equipment stipend for laptop or headset
• Performance bonus linked to clear targets
• Certificate of completion for internship graduates

Regular feedback helps you build a portfolio of measurable results.

Applications are welcome from residents of any GCC country. The indicative range for this role is 4,600–10,350 SAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.