Customer Experience Associate – Junior Level | Qatar

A work-from-home customer service opportunity for people living in Qatar. A junior-level position for someone who has covered the basics and now wants to build depth and ownership. The team communicates asynchronously most of the day, with one short live catch-up to unblock work.

• Share recurring complaints with the team so processes can improve
• Follow up on open cases until the customer confirms the issue is resolved
• Escalate technical or billing problems to the right internal team
• Meet daily targets for resolved conversations and satisfaction scores
• Keep a friendly, professional tone with frustrated customers

• Willingness to learn product details during paid training
• Stable internet and a quiet place to take calls
• Ability to handle several conversations at once
• Comfortable working set shift hours from home
• Calm, patient communication style

• Conversational Arabic
• Familiarity with CSAT and first-response metrics
• Experience with Zendesk, Freshdesk or similar tools

• Paid onboarding and structured training
• Certificate of completion for internship graduates
• Weekly one-to-one coaching sessions
• Referral bonus scheme

Strong performers are supported to take on more complex work within the first six months.

You must be legally resident in Qatar to apply. The indicative range for this role is 3,050–6,900 QAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.