Customer Experience Associate – Junior Level | Ras Al Khaimah, United Arab Emirates

A work-from-home customer service opportunity for people living in United Arab Emirates (candidates near Ras Al Khaimah preferred). A junior-level position for someone who has covered the basics and now wants to build depth and ownership. You will be given written processes, short training sessions and a direct point of contact for questions.

• Share recurring complaints with the team so processes can improve
• Meet daily targets for resolved conversations and satisfaction scores
• Keep a friendly, professional tone with frustrated customers
• Escalate technical or billing problems to the right internal team
• Follow up on open cases until the customer confirms the issue is resolved
• Log every interaction in the ticketing system with clear, readable notes

• Ability to handle several conversations at once
• Clear written and spoken English
• Willingness to learn product details during paid training
• Comfortable working set shift hours from home
• Stable internet and a quiet place to take calls

• Experience with Zendesk, Freshdesk or similar tools
• Retail, hospitality or call-centre background
• Exposure to e-commerce order systems

• Paid onboarding and structured training
• Fully remote work with no commute
• Mentorship from an experienced team lead
• Wellness day each quarter

Regular feedback helps you build a portfolio of measurable results.

You must be legally resident in United Arab Emirates to apply. The indicative range for this role is 4,600–10,900 AED per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.