Customer Experience Associate – Junior Level | Worldwide Remote

This remote customer service vacancy is open to candidates in worldwide, with priority given to Gulf-based applicants. A junior-level position for someone who has covered the basics and now wants to build depth and ownership. The team communicates asynchronously most of the day, with one short live catch-up to unblock work.

• Guide customers through order, delivery and account issues step by step
• Meet daily targets for resolved conversations and satisfaction scores
• Follow up on open cases until the customer confirms the issue is resolved
• Verify customer identity before making any account changes
• Share recurring complaints with the team so processes can improve
• Keep a friendly, professional tone with frustrated customers

• Clear written and spoken English
• Stable internet and a quiet place to take calls
• Ability to handle several conversations at once
• Comfortable working set shift hours from home
• Basic computer literacy and fast typing
• Calm, patient communication style

• Familiarity with CSAT and first-response metrics
• Experience with Zendesk, Freshdesk or similar tools
• Conversational Arabic
• Retail, hospitality or call-centre background

• Referral bonus scheme
• Equipment stipend for laptop or headset
• Friendly, multicultural remote team
• Flexible start times within the Gulf working day

There is a clear path from this role into a mid-level position as your skills grow.

The role is remote worldwide and open to GCC residents. The indicative range for this role is 400–900 OMR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.