Customer Experience Associate – No Experience Required | Doha, Qatar

A work-from-home customer service opportunity for people living in Qatar (candidates near Doha preferred). This role is open to candidates with no previous work experience — full training is provided from day one. The team communicates asynchronously most of the day, with one short live catch-up to unblock work.

• Follow up on open cases until the customer confirms the issue is resolved
• Share recurring complaints with the team so processes can improve
• Meet daily targets for resolved conversations and satisfaction scores
• Log every interaction in the ticketing system with clear, readable notes
• Guide customers through order, delivery and account issues step by step
• Keep a friendly, professional tone with frustrated customers

• Basic computer literacy and fast typing
• Willingness to learn product details during paid training
• Calm, patient communication style
• Clear written and spoken English
• Comfortable working set shift hours from home
• Stable internet and a quiet place to take calls

• Familiarity with CSAT and first-response metrics
• Retail, hospitality or call-centre background
• Experience with Zendesk, Freshdesk or similar tools
• Exposure to e-commerce order systems

• Access to online learning subscriptions
• Weekly one-to-one coaching sessions
• Mentorship from an experienced team lead
• Flexible start times within the Gulf working day
• Certificate of completion for internship graduates
• Clear performance reviews every quarter

There is a clear path from this role into a mid-level position as your skills grow.

You must be legally resident in Qatar to apply. The indicative range for this role is 3,350–7,500 QAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.