Customer Experience Associate – No Experience Required | Sohar, Oman

This remote customer service vacancy is open to candidates in Oman (candidates near Sohar preferred). This role is open to candidates with no previous work experience — full training is provided from day one. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

• Follow up on open cases until the customer confirms the issue is resolved
• Verify customer identity before making any account changes
• Share recurring complaints with the team so processes can improve
• Escalate technical or billing problems to the right internal team
• Log every interaction in the ticketing system with clear, readable notes
• Guide customers through order, delivery and account issues step by step
• Answer customer questions over chat, email and phone within agreed response times

• Willingness to learn product details during paid training
• Basic computer literacy and fast typing
• Ability to handle several conversations at once
• Clear written and spoken English

• Familiarity with CSAT and first-response metrics
• Exposure to e-commerce order systems
• Retail, hospitality or call-centre background
• Conversational Arabic

• Flexible start times within the Gulf working day
• Paid onboarding and structured training
• Paid annual leave and public holidays
• Monthly internet and home-office allowance
• Career progression into a mid-level role
• Access to online learning subscriptions

Regular feedback helps you build a portfolio of measurable results.

You must be legally resident in Oman to apply. The indicative range for this role is 250–600 OMR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.