Customer Happiness Agent – 0–1 Years | Dubai, United Arab Emirates

This is a fully remote customer service role you can do from home in United Arab Emirates (candidates near Dubai preferred). Suitable for candidates with up to one year of experience, including internships, freelance work or part-time roles. The team communicates asynchronously most of the day, with one short live catch-up to unblock work.

• Log every interaction in the ticketing system with clear, readable notes
• Answer customer questions over chat, email and phone within agreed response times
• Follow up on open cases until the customer confirms the issue is resolved
• Update help-centre answers when you spot outdated information
• Guide customers through order, delivery and account issues step by step
• Escalate technical or billing problems to the right internal team

• Stable internet and a quiet place to take calls
• Clear written and spoken English
• Calm, patient communication style
• Comfortable working set shift hours from home
• Willingness to learn product details during paid training
• Ability to handle several conversations at once

• Retail, hospitality or call-centre background
• Familiarity with CSAT and first-response metrics
• Exposure to e-commerce order systems
• Experience with Zendesk, Freshdesk or similar tools

• Certificate of completion for internship graduates
• Flexible start times within the Gulf working day
• Access to online learning subscriptions
• Monthly internet and home-office allowance
• Mentorship from an experienced team lead

Strong performers are supported to take on more complex work within the first six months.

You must be legally resident in United Arab Emirates to apply. The indicative range for this role is 2,150–5,100 AED per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.