Customer Happiness Agent – 0–1 Years | Kuwait

This is a fully remote customer service role you can do from home in Kuwait. Suitable for candidates with up to one year of experience, including internships, freelance work or part-time roles. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Follow up on open cases until the customer confirms the issue is resolved
• Verify customer identity before making any account changes
• Escalate technical or billing problems to the right internal team
• Update help-centre answers when you spot outdated information
• Meet daily targets for resolved conversations and satisfaction scores
• Answer customer questions over chat, email and phone within agreed response times

• Basic computer literacy and fast typing
• Willingness to learn product details during paid training
• Ability to handle several conversations at once
• Clear written and spoken English

• Exposure to e-commerce order systems
• Retail, hospitality or call-centre background
• Conversational Arabic
• Experience with Zendesk, Freshdesk or similar tools

• Career progression into a mid-level role
• Paid annual leave and public holidays
• Wellness day each quarter
• Referral bonus scheme
• Friendly, multicultural remote team

There is a clear path from this role into a mid-level position as your skills grow.

You must be legally resident in Kuwait to apply. The indicative range for this role is 150–350 KWD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.