Customer Happiness Agent – 0–1 Years | Manama, Bahrain

This remote customer service vacancy is open to candidates in Bahrain (candidates near Manama preferred). Suitable for candidates with up to one year of experience, including internships, freelance work or part-time roles. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Verify customer identity before making any account changes
• Share recurring complaints with the team so processes can improve
• Update help-centre answers when you spot outdated information
• Escalate technical or billing problems to the right internal team
• Log every interaction in the ticketing system with clear, readable notes
• Meet daily targets for resolved conversations and satisfaction scores
• Follow up on open cases until the customer confirms the issue is resolved

• Clear written and spoken English
• Ability to handle several conversations at once
• Calm, patient communication style
• Willingness to learn product details during paid training
• Stable internet and a quiet place to take calls
• Basic computer literacy and fast typing

• Retail, hospitality or call-centre background
• Experience with Zendesk, Freshdesk or similar tools
• Familiarity with CSAT and first-response metrics
• Exposure to e-commerce order systems

• Wellness day each quarter
• Access to online learning subscriptions
• Mentorship from an experienced team lead
• Paid annual leave and public holidays
• Performance bonus linked to clear targets
• Fully remote work with no commute

There is a clear path from this role into a mid-level position as your skills grow.

You must be legally resident in Bahrain to apply. The indicative range for this role is 300–700 BHD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.