Customer Happiness Agent – 0–1 Years | Riyadh, Saudi Arabia

This remote customer service vacancy is open to candidates in Saudi Arabia (candidates near Riyadh preferred). Suitable for candidates with up to one year of experience, including internships, freelance work or part-time roles. The team communicates asynchronously most of the day, with one short live catch-up to unblock work.

• Verify customer identity before making any account changes
• Meet daily targets for resolved conversations and satisfaction scores
• Share recurring complaints with the team so processes can improve
• Update help-centre answers when you spot outdated information
• Answer customer questions over chat, email and phone within agreed response times
• Follow up on open cases until the customer confirms the issue is resolved

• Clear written and spoken English
• Basic computer literacy and fast typing
• Ability to handle several conversations at once
• Stable internet and a quiet place to take calls

• Familiarity with CSAT and first-response metrics
• Exposure to e-commerce order systems
• Conversational Arabic

• Access to online learning subscriptions
• Paid annual leave and public holidays
• Equipment stipend for laptop or headset
• Performance bonus linked to clear targets
• Weekly one-to-one coaching sessions

There is a clear path from this role into a mid-level position as your skills grow.

You must be legally resident in Saudi Arabia to apply. The indicative range for this role is 3,600–8,100 SAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.