Customer Happiness Agent – 0–1 Years | Sohar, Oman

This is a fully remote customer service role you can do from home in Oman (candidates near Sohar preferred). Suitable for candidates with up to one year of experience, including internships, freelance work or part-time roles. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Follow up on open cases until the customer confirms the issue is resolved
• Verify customer identity before making any account changes
• Guide customers through order, delivery and account issues step by step
• Answer customer questions over chat, email and phone within agreed response times
• Share recurring complaints with the team so processes can improve
• Update help-centre answers when you spot outdated information
• Meet daily targets for resolved conversations and satisfaction scores

• Stable internet and a quiet place to take calls
• Ability to handle several conversations at once
• Willingness to learn product details during paid training
• Calm, patient communication style
• Comfortable working set shift hours from home

• Experience with Zendesk, Freshdesk or similar tools
• Exposure to e-commerce order systems
• Conversational Arabic

• Friendly, multicultural remote team
• Flexible start times within the Gulf working day
• Clear performance reviews every quarter
• Fully remote work with no commute
• Certificate of completion for internship graduates
• Performance bonus linked to clear targets

There is a clear path from this role into a mid-level position as your skills grow.

You must be legally resident in Oman to apply. The indicative range for this role is 300–700 OMR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.