Customer Happiness Agent – 0–1 Years | Worldwide Remote

This remote customer service vacancy is open to candidates in worldwide, with priority given to Gulf-based applicants. Suitable for candidates with up to one year of experience, including internships, freelance work or part-time roles. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Meet daily targets for resolved conversations and satisfaction scores
• Log every interaction in the ticketing system with clear, readable notes
• Keep a friendly, professional tone with frustrated customers
• Guide customers through order, delivery and account issues step by step
• Share recurring complaints with the team so processes can improve

• Stable internet and a quiet place to take calls
• Ability to handle several conversations at once
• Calm, patient communication style
• Basic computer literacy and fast typing
• Willingness to learn product details during paid training
• Clear written and spoken English

• Exposure to e-commerce order systems
• Familiarity with CSAT and first-response metrics
• Conversational Arabic

• Access to online learning subscriptions
• Equipment stipend for laptop or headset
• Weekly one-to-one coaching sessions
• Paid annual leave and public holidays
• Career progression into a mid-level role
• Referral bonus scheme

Strong performers are supported to take on more complex work within the first six months.

The role is remote worldwide and open to GCC residents. The indicative range for this role is 250–650 KWD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.