Customer Happiness Agent – 1–2 Years | Ajman, United Arab Emirates

This remote customer service vacancy is open to candidates in United Arab Emirates (candidates near Ajman preferred). Ideal for candidates with roughly one to two years of hands-on experience who are ready for more responsibility. The team communicates asynchronously most of the day, with one short live catch-up to unblock work.

• Keep a friendly, professional tone with frustrated customers
• Verify customer identity before making any account changes
• Escalate technical or billing problems to the right internal team
• Meet daily targets for resolved conversations and satisfaction scores
• Share recurring complaints with the team so processes can improve

• Ability to handle several conversations at once
• Comfortable working set shift hours from home
• Clear written and spoken English
• Calm, patient communication style
• Stable internet and a quiet place to take calls
• Basic computer literacy and fast typing

• Familiarity with CSAT and first-response metrics
• Conversational Arabic
• Retail, hospitality or call-centre background

• Referral bonus scheme
• Wellness day each quarter
• Flexible start times within the Gulf working day
• Equipment stipend for laptop or headset
• Friendly, multicultural remote team

You will finish this role with practical, transferable experience and references you can use.

You must be legally resident in United Arab Emirates to apply. The indicative range for this role is 4,200–9,950 AED per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.