Customer Happiness Agent – 1–2 Years | Doha, Qatar

This is a fully remote customer service role you can do from home in Qatar (candidates near Doha preferred). Ideal for candidates with roughly one to two years of hands-on experience who are ready for more responsibility. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Log every interaction in the ticketing system with clear, readable notes
• Update help-centre answers when you spot outdated information
• Guide customers through order, delivery and account issues step by step
• Escalate technical or billing problems to the right internal team
• Share recurring complaints with the team so processes can improve

• Comfortable working set shift hours from home
• Ability to handle several conversations at once
• Basic computer literacy and fast typing
• Clear written and spoken English
• Stable internet and a quiet place to take calls
• Calm, patient communication style

• Retail, hospitality or call-centre background
• Familiarity with CSAT and first-response metrics
• Exposure to e-commerce order systems
• Conversational Arabic

• Friendly, multicultural remote team
• Wellness day each quarter
• Paid annual leave and public holidays
• Access to online learning subscriptions
• Referral bonus scheme

Strong performers are supported to take on more complex work within the first six months.

You must be legally resident in Qatar to apply. The indicative range for this role is 4,700–10,500 QAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.