Customer Happiness Agent – 1–2 Years | Kuwait

This remote customer service vacancy is open to candidates in Kuwait. Ideal for candidates with roughly one to two years of hands-on experience who are ready for more responsibility. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Escalate technical or billing problems to the right internal team
• Verify customer identity before making any account changes
• Follow up on open cases until the customer confirms the issue is resolved
• Log every interaction in the ticketing system with clear, readable notes
• Answer customer questions over chat, email and phone within agreed response times
• Meet daily targets for resolved conversations and satisfaction scores

• Ability to handle several conversations at once
• Calm, patient communication style
• Willingness to learn product details during paid training
• Clear written and spoken English
• Stable internet and a quiet place to take calls

• Retail, hospitality or call-centre background
• Experience with Zendesk, Freshdesk or similar tools
• Familiarity with CSAT and first-response metrics
• Exposure to e-commerce order systems

• Monthly internet and home-office allowance
• Equipment stipend for laptop or headset
• Certificate of completion for internship graduates
• Weekly one-to-one coaching sessions
• Performance bonus linked to clear targets
• Fully remote work with no commute

There is a clear path from this role into a mid-level position as your skills grow.

You must be legally resident in Kuwait to apply. The indicative range for this role is 300–750 KWD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.