Customer Happiness Agent – 1–2 Years | Manama, Bahrain

This is a fully remote customer service role you can do from home in Bahrain (candidates near Manama preferred). Ideal for candidates with roughly one to two years of hands-on experience who are ready for more responsibility. You will be given written processes, short training sessions and a direct point of contact for questions.

• Guide customers through order, delivery and account issues step by step
• Answer customer questions over chat, email and phone within agreed response times
• Log every interaction in the ticketing system with clear, readable notes
• Keep a friendly, professional tone with frustrated customers
• Share recurring complaints with the team so processes can improve
• Meet daily targets for resolved conversations and satisfaction scores

• Ability to handle several conversations at once
• Clear written and spoken English
• Basic computer literacy and fast typing
• Stable internet and a quiet place to take calls
• Willingness to learn product details during paid training
• Calm, patient communication style

• Familiarity with CSAT and first-response metrics
• Experience with Zendesk, Freshdesk or similar tools
• Exposure to e-commerce order systems
• Conversational Arabic

• Career progression into a mid-level role
• Fully remote work with no commute
• Wellness day each quarter
• Performance bonus linked to clear targets
• Flexible start times within the Gulf working day
• Clear performance reviews every quarter

There is a clear path from this role into a mid-level position as your skills grow.

You must be legally resident in Bahrain to apply. The indicative range for this role is 350–800 BHD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.