Customer Happiness Agent – 1–2 Years | Nizwa, Oman

We are hiring for a remote customer service position based in Oman (candidates near Nizwa preferred). Ideal for candidates with roughly one to two years of hands-on experience who are ready for more responsibility. You will be given written processes, short training sessions and a direct point of contact for questions.

• Follow up on open cases until the customer confirms the issue is resolved
• Answer customer questions over chat, email and phone within agreed response times
• Meet daily targets for resolved conversations and satisfaction scores
• Keep a friendly, professional tone with frustrated customers
• Update help-centre answers when you spot outdated information
• Guide customers through order, delivery and account issues step by step

• Clear written and spoken English
• Stable internet and a quiet place to take calls
• Basic computer literacy and fast typing
• Ability to handle several conversations at once
• Willingness to learn product details during paid training
• Calm, patient communication style

• Conversational Arabic
• Experience with Zendesk, Freshdesk or similar tools
• Exposure to e-commerce order systems
• Retail, hospitality or call-centre background

• Referral bonus scheme
• Clear performance reviews every quarter
• Mentorship from an experienced team lead
• Monthly internet and home-office allowance

There is a clear path from this role into a mid-level position as your skills grow.

You must be legally resident in Oman to apply. The indicative range for this role is 350–800 OMR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.