Customer Happiness Agent – 1–2 Years | Saudi Arabia

We are hiring for a remote customer service position based in Saudi Arabia. Ideal for candidates with roughly one to two years of hands-on experience who are ready for more responsibility. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Keep a friendly, professional tone with frustrated customers
• Guide customers through order, delivery and account issues step by step
• Escalate technical or billing problems to the right internal team
• Answer customer questions over chat, email and phone within agreed response times
• Log every interaction in the ticketing system with clear, readable notes

• Willingness to learn product details during paid training
• Basic computer literacy and fast typing
• Ability to handle several conversations at once
• Calm, patient communication style
• Stable internet and a quiet place to take calls
• Clear written and spoken English

• Retail, hospitality or call-centre background
• Exposure to e-commerce order systems
• Familiarity with CSAT and first-response metrics
• Experience with Zendesk, Freshdesk or similar tools

• Equipment stipend for laptop or headset
• Friendly, multicultural remote team
• Fully remote work with no commute
• Certificate of completion for internship graduates
• Clear performance reviews every quarter

There is a clear path from this role into a mid-level position as your skills grow.

You must be legally resident in Saudi Arabia to apply. The indicative range for this role is 4,200–9,450 SAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.