Customer Happiness Agent – 1–2 Years | Worldwide Remote

We are hiring for a remote customer service position based in worldwide, with priority given to Gulf-based applicants. Ideal for candidates with roughly one to two years of hands-on experience who are ready for more responsibility. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

• Answer customer questions over chat, email and phone within agreed response times
• Share recurring complaints with the team so processes can improve
• Escalate technical or billing problems to the right internal team
• Verify customer identity before making any account changes
• Meet daily targets for resolved conversations and satisfaction scores

• Basic computer literacy and fast typing
• Clear written and spoken English
• Ability to handle several conversations at once
• Willingness to learn product details during paid training
• Calm, patient communication style
• Comfortable working set shift hours from home

• Experience with Zendesk, Freshdesk or similar tools
• Exposure to e-commerce order systems
• Retail, hospitality or call-centre background

• Wellness day each quarter
• Fully remote work with no commute
• Paid onboarding and structured training
• Friendly, multicultural remote team
• Paid annual leave and public holidays

Strong performers are supported to take on more complex work within the first six months.

The role is remote worldwide and open to GCC residents. The indicative range for this role is 300–750 KWD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.