Customer Happiness Agent – Fresh Graduates | Fujairah, United Arab Emirates

This is a fully remote customer service role you can do from home in United Arab Emirates (candidates near Fujairah preferred). We welcome fresh graduates who finished their studies recently and want a first professional role they can grow in. The team communicates asynchronously most of the day, with one short live catch-up to unblock work.

• Share recurring complaints with the team so processes can improve
• Guide customers through order, delivery and account issues step by step
• Log every interaction in the ticketing system with clear, readable notes
• Update help-centre answers when you spot outdated information
• Answer customer questions over chat, email and phone within agreed response times
• Keep a friendly, professional tone with frustrated customers

• Willingness to learn product details during paid training
• Basic computer literacy and fast typing
• Comfortable working set shift hours from home
• Stable internet and a quiet place to take calls
• Clear written and spoken English
• Ability to handle several conversations at once

• Familiarity with CSAT and first-response metrics
• Retail, hospitality or call-centre background
• Experience with Zendesk, Freshdesk or similar tools
• Exposure to e-commerce order systems

• Paid onboarding and structured training
• Mentorship from an experienced team lead
• Clear performance reviews every quarter
• Performance bonus linked to clear targets
• Monthly internet and home-office allowance

Strong performers are supported to take on more complex work within the first six months.

You must be legally resident in United Arab Emirates to apply. The indicative range for this role is 3,400–8,050 AED per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.