Customer Happiness Agent – Fresh Graduates | GCC Remote

This is a fully remote customer service role you can do from home in any GCC country (Saudi Arabia, UAE, Qatar, Kuwait, Bahrain or Oman). We welcome fresh graduates who finished their studies recently and want a first professional role they can grow in. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

• Meet daily targets for resolved conversations and satisfaction scores
• Verify customer identity before making any account changes
• Follow up on open cases until the customer confirms the issue is resolved
• Share recurring complaints with the team so processes can improve
• Answer customer questions over chat, email and phone within agreed response times
• Escalate technical or billing problems to the right internal team
• Keep a friendly, professional tone with frustrated customers

• Basic computer literacy and fast typing
• Stable internet and a quiet place to take calls
• Clear written and spoken English
• Willingness to learn product details during paid training
• Calm, patient communication style

• Conversational Arabic
• Retail, hospitality or call-centre background
• Experience with Zendesk, Freshdesk or similar tools

• Equipment stipend for laptop or headset
• Flexible start times within the Gulf working day
• Mentorship from an experienced team lead
• Performance bonus linked to clear targets
• Access to online learning subscriptions

Strong performers are supported to take on more complex work within the first six months.

Applications are welcome from residents of any GCC country. The indicative range for this role is 3,400–8,050 AED per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.