Customer Happiness Agent – Fresh Graduates | Kuwait

We are hiring for a remote customer service position based in Kuwait. We welcome fresh graduates who finished their studies recently and want a first professional role they can grow in. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

• Log every interaction in the ticketing system with clear, readable notes
• Meet daily targets for resolved conversations and satisfaction scores
• Guide customers through order, delivery and account issues step by step
• Share recurring complaints with the team so processes can improve
• Escalate technical or billing problems to the right internal team
• Verify customer identity before making any account changes
• Update help-centre answers when you spot outdated information

• Stable internet and a quiet place to take calls
• Ability to handle several conversations at once
• Clear written and spoken English
• Basic computer literacy and fast typing

• Conversational Arabic
• Experience with Zendesk, Freshdesk or similar tools
• Familiarity with CSAT and first-response metrics

• Weekly one-to-one coaching sessions
• Clear performance reviews every quarter
• Certificate of completion for internship graduates
• Mentorship from an experienced team lead
• Flexible start times within the Gulf working day
• Paid onboarding and structured training

You will finish this role with practical, transferable experience and references you can use.

You must be legally resident in Kuwait to apply. The indicative range for this role is 250–600 KWD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.