Customer Happiness Agent – Fresh Graduates | Muscat, Oman

This is a fully remote customer service role you can do from home in Oman (candidates near Muscat preferred). We welcome fresh graduates who finished their studies recently and want a first professional role they can grow in. The team communicates asynchronously most of the day, with one short live catch-up to unblock work.

• Log every interaction in the ticketing system with clear, readable notes
• Follow up on open cases until the customer confirms the issue is resolved
• Escalate technical or billing problems to the right internal team
• Answer customer questions over chat, email and phone within agreed response times
• Keep a friendly, professional tone with frustrated customers
• Meet daily targets for resolved conversations and satisfaction scores

• Clear written and spoken English
• Stable internet and a quiet place to take calls
• Ability to handle several conversations at once
• Calm, patient communication style
• Basic computer literacy and fast typing

• Retail, hospitality or call-centre background
• Experience with Zendesk, Freshdesk or similar tools
• Exposure to e-commerce order systems

• Monthly internet and home-office allowance
• Fully remote work with no commute
• Clear performance reviews every quarter
• Referral bonus scheme
• Wellness day each quarter

You will finish this role with practical, transferable experience and references you can use.

You must be legally resident in Oman to apply. The indicative range for this role is 250–650 OMR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.